Summary
The Programme and Box Office Apprentice has the opportunity to learn about aspects of programming and scheduling within live, commercial and non-commercial events while actively contributing to the day-to-day function of the UEA Ticket Bookings Norwich Box Office.
As well as providing direct support to the scheduling for events and productions across sites on both the UEA campus and in Norwich city centre, you will support with administration, reporting and the marketing of events.
Essential requirements:
- Good general education, GCSE English & Maths qualifications at Grade C/Level 4 or above.
- Enthusiasm for working within a democratic, student-led environment.
- Self-motivated.
- Firm grasp of and active commitment to equality, diversity and inclusion.
- Diplomatic and cooperative.
- Desire to build relationships and encouraging of others.
- Resilience when working under pressure.
- Committed to ongoing personal and professional development and growth.
Responsibilities:
- To assist the team in the day-to-day function of the Box Office, including supporting the reporting of sales, marketing of events, and providing support to the team to provide high quality customer service via several channels, including, but not limited to in person and remotely.
- To assist the team in dealing with queries for both internal and external stakeholders, ensuring queries are dealt with effectively and efficiently.
- To assist the team in the maintenance of the Box Office website, including providing timely and accurate information and updates as required, and ensuring content is accessible.
- Programme and Box Office Team to lead on public event announcement schedule, in line with contractual embargoes.
- To assist the team in ensuring compliance with relevant legislation related to transaction fees, accessibility, equalities, data protection and any other relevant legislation; for example, maintaining confidentiality agreements or contracts.
- To assist the Programme and Box Office Manager in planning and delivering an inclusive, welcoming and representative schedule of events.
- To assist colleagues in the Operations and Engagement directorates, as appropriate, on the scheduling and ticketing of student member-led events and the Welcome activity.
- To assist the Programme and Box Office Manager in the monitoring and reporting of departmental key performance indicators (KPIs).
- To assist the team in the development of the programming, scheduling and Box Office functions to ensure accessible and technologically relevant services.
- To assist the team in continually develop processes, services and systems in line with best practice and using feedback which relate to issues with programmes and ticketing services in line with union policy and data protection legislation to improve the service.
To apply you need:
Please send a CV and covering letter to express your interest in this vacancy before the closing date.
Closing date: 11th October 2024
We are the Students’ Union at the University of East Anglia and we’re the heart of student life at UEA. We’re about students – transforming. We are students learning and developing through opportunities to do things. We are a Union, run by students, and we change every year as students change. We are about changing their course, community and world.
We’re right in the middle of campus, full of life, energy, passion and emotion. We love UEA (it’s wonderful), but we want it to be better. We’re led by student officers, who are democratically elected by a ballot of all UEA students each year. Those student officers are guided by the policies that students make through referendums and through a representative body called Union Council.
The elected student officers determine the direction of the SU and employ a team of career staff (people who work full weeks all year for our members) and student staff to look after the day-to day operations. They act as advocates to the University, to the city of Norwich and nationally to the Government for the students at UEA. They represent students on a large and diverse set of issues, many of which change year on year. They lead campaigns to create positive change and allow students to shape their educational experience.
In addition to representation, we provide professional support and advice on academic, welfare and housing issues to individual students, as well as running our own housing bureau.
UEA (Students Union) provides the majority of extracurricular activity on campus; we support over 60 Sports Clubs and 160 Student Societies. Our commercial services, which are aimed at students but open to anyone, include bars and two entertainment venues.