Summary
Who are Altec FM:
Altec FM, a dynamic engineering service provider that excels in MEP (Mechanical, Electrical, and Plumbing) Design and Construction services. We are proud to offer our specialized, multi-skilled solutions to enterprises of all scales, including Data Centres and FTSE 100 organisations.
Composed of a team of experienced professionals we are dedicated to providing innovative and sustainable high-quality industry led solutions to fit any client requirements. Our particular strength lies in providing turnkey solutions across challenging industries, providing critical infrastructure within sensitive and highly regulated environments.
Duties will involve:
- General administration tasks to support the smooth running of the office.
- Maintain a proactive response to enquiries and exchanging of information.
- Ensure query resolution is dealt with in a timely and professional manner.
- Effective liaison to both internal and external Project/Functional teams.
- Assist in maintaining a cost-effective office environment.
- Provide Telephone and email support for office
- A clear understanding of the Health, Safety & Environment (HS&E) Management System
and documentation and pro-actively facilitate any health and safety actions in support of the office environment. - Induction and associated paperwork
- Creation of job packs and plans
- Production of ID cards
- Update and Management of HS training matrix
- Organise training for engineers
- Organise travel for engineers
- Organise and control stationery for office
- Track engineering labour and output of teams
- Allocation of work to field teams
- Electronic and hard copy management of RAMS & DWGS & Job info
- Request client site access
- Track material spend by vendor and project
- Vendor liaison
- Collection and data input of f gas and electrical data
- Track work done by field teams and report internally and externally
- Allocate and manage the workflow to help deliver efficiencies in the operation
- Deliver inbound and outbound call metrics and maintain service level agreement
Other duties include:
- Prioritise on the day work stack and allocate effectively to deliver client metrics
- Generate process and productivity improvements and/or efficiency savings
- Operate a duty of Care function for field personnel
- Dealing with requests via inbound calls within a timely manner and observing daily KPIs
- Monitoring all upholding queues and identifying potential conversions
- Utilise the escalation process to ensure all work is closed by the end of the day/due date
- Production of material to meet internal/external customer requirements
- Maintenance of technical documentation to ensure swift and accurate traceability
- Reporting and planning via internal and external systems
- Any reasonable management request
Desirables:
● Driving license (essential for travel to office)
● Organised individual who is reliable and always keen to help, whilst paying particular
attention to detail, with the ability to work as part of a team.
● Good level of IT and communication skills
● Worked in a similar role and construction background preferably (not essential)